FAQs

Orders & Products

1. What is BugguMine?

BugguMine is a demi-fine jewellery brand owned and operated by Tiwari Jewels, offering stylish and premium-quality jewellery designed for everyday elegance.

2. What type of jewellery does BugguMine sell?

BugguMine offers demi-fine jewellery including rings, necklaces, bracelets, earrings, pendants, and other fashion jewellery collections.

3. Will the product look exactly like the website images?

We make every effort to display products accurately. However, slight variations in color, finish, size, or appearance may occur due to lighting, photography, screen settings, and manufacturing processes.

4. Do you offer customized jewellery?

Yes, selected products may be customized. Customization availability will be mentioned on the product page.

Shipping & Delivery

5. Do you offer free shipping?

Yes. We offer free shipping on all prepaid and COD orders across India.

6. How quickly are orders dispatched?

Most orders are processed and dispatched within 24 hours. Many orders are shipped on the same day.

7. How long does delivery take?

Most domestic orders are delivered within 3–5 business days, depending on the location and courier partner.

8. Do you ship internationally?

Yes. BugguMine offers international shipping to selected countries.

9. How can I track my order?

Tracking information is shared through SMS, Email, WhatsApp, and in some cases, phone calls.

10. What happens if my order is delayed?

Delivery timelines may occasionally be affected by weather conditions, courier issues, customs procedures, public holidays, or unforeseen events.

Returns & Refunds

11. What is your return policy?

BugguMine offers a 7-Day No Questions Asked Return Policy, subject to our Return, Refund & Exchange Policy.

12. How many days do I have to request a return?

You may request a return within 7 days from the date of delivery.

13. Are sale or discounted products returnable?

Sale or discounted products may be accepted for return only if the issue is caused by BugguMine, such as receiving a wrong, damaged, defective, or incorrect-size product.

14. Are customized products returnable?

Customized products are generally non-returnable. However, returns may be accepted if the issue is caused by a manufacturing defect, damage, or an error from BugguMine.

15. Is there any return handling charge?

Approved returns or refunds may be subject to a ₹100 handling charge as per company policy.

16. How long does it take to receive a refund?

Refunds are generally processed after successful inspection and approval of the returned product and may take approximately 7–10 working days to reflect.

17. How will I receive my refund?

Refunds are processed to the original payment source used during purchase, subject to verification and applicable policies.

Exchanges

18. Do you offer exchanges?

Yes. BugguMine offers a 7-Day Exchange Policy.

19. When can I request an exchange?

You may request an exchange if you receive a damaged product, wrong product, manufacturing defect, or incorrect size.

20. Can I exchange a product more than once?

Repeated exchanges may not be available unless approved by BugguMine.

Parcel Opening Video Requirement

21. Why is a parcel opening video required?

The parcel opening video helps us verify claims involving damaged products, wrong products, missing items, manufacturing defects, exchanges, returns, and refunds.

22. Is the parcel opening video mandatory?

Yes. A clear and continuous 360-degree parcel opening video is mandatory for claim verification.

23. How should I record the video?

The video must:

  • Show the sealed package from all sides.

  • Clearly display the shipping label.

  • Record the entire unboxing process.

  • Be continuous and unedited.

  • Clearly show the product received.

24. What happens if I do not have a parcel opening video?

Claims involving damage, missing items, wrong products, or similar issues may be rejected if the required parcel opening video is not available.

Damaged, Wrong or Missing Products

25. What should I do if I receive a damaged product?

Contact our support team immediately and provide your order details, photographs (if applicable), and the mandatory parcel opening video.

26. What should I do if I receive the wrong product?

Please contact customer support with your order details and parcel opening video for verification.

27. What if an item is missing from my package?

Report the issue immediately and provide the parcel opening video for investigation.

28. Who is responsible if the issue is caused by BugguMine?

If the problem is determined to be caused by BugguMine, we will provide an appropriate resolution, including replacement, exchange, return, refund, or another suitable solution after verification.

Payments

29. What payment methods do you accept?

We accept various online payment methods, including UPI, debit cards, credit cards, net banking, wallets, and other supported payment options available at checkout.

30. Is Cash on Delivery (COD) available?

Yes. COD is available on eligible domestic orders.

31. Are online payments secure?

Yes. Payments are processed through secure payment gateways that follow industry-standard security protocols.

Customer Support

32. How can I contact BugguMine?

You can contact us through:

Email: Care@BugguMine.com

Website: https://BugguMine.com

33. Where is BugguMine located?

BugguMine is owned and operated by Tiwari Jewels.

Registered Address:

Signature City, Trans Delhi,
Ghaziabad, Uttar Pradesh – 201102,
India

34. How can I raise a complaint or support request?

You may contact our customer support team through email or the support options available on our website.

35. Can BugguMine update its policies?

Yes. BugguMine reserves the right to modify, update, or revise its policies, terms, and procedures at any time. Updated versions will be published on the website.