Shipping policy

Effective Date: [03/05/2026]

Welcome to BugguMine. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, delivered, and handled after dispatch.

Brand Name: BugguMine

Owned, Operated & Regulated By: Tiwari Jewels

Website: BugguMine.com

Support Email: Care@BugguMine.com

Shipping Coverage

BugguMine ships across India and also offers international shipping to selected countries.

Shipping availability may vary depending on serviceable locations, courier partner coverage, customs regulations, and operational limitations.

Order Processing & Dispatch

Most BugguMine orders are processed and dispatched within 24 hours of successful order confirmation.

In many cases, orders are dispatched on the same day.

However, dispatch may be delayed by up to one additional business day due to:

High order volumes
Inventory verification
Operational requirements
Public holidays
Courier partner delays
Unforeseen circumstances beyond our control

Customers will be notified if significant delays occur.

Delivery Timeline

Domestic Orders (India)

Most orders are delivered within approximately 3–5 business days after dispatch.

In many locations, deliveries may be completed within 4–5 days.

Actual delivery timelines may vary depending on:

Delivery location
Courier partner performance
Weather conditions
Local restrictions
Operational disruptions

Delivery timelines are estimates and are not guaranteed.

International Orders

International delivery timelines vary by destination country, customs clearance processes, local regulations, and courier partner operations.

International shipments may require additional transit time.

Shipping Charges

Domestic Orders

Free shipping on all prepaid orders.
Free shipping on all COD orders.

No minimum order value is required to qualify for free shipping.

International Orders

International shipping charges may vary depending on destination, package weight, dimensions, duties, taxes, and courier rates.

Applicable charges will be displayed during checkout where applicable.

COD Charges

BugguMine does not charge any additional COD fee for standard domestic orders.

However, applicable return handling charges may apply in accordance with our Return & Refund Policy.

Return & Refund Handling Charges

For approved return or refund requests, a handling charge of ₹100 may be applicable.

The final amount, if applicable, shall be determined according to the BugguMine Return, Refund & Exchange Policy.

Order Tracking

Once an order has been shipped, tracking details may be provided through:

SMS
Email
WhatsApp
Phone Call

Customers are encouraged to monitor tracking updates regularly after dispatch.

Customer Responsibilities

Customers are responsible for:

Providing accurate delivery information.
Providing a correct shipping address.
Providing a valid contact number and email address.
Being available at the delivery location when the courier arrives.
Inspecting the outer package before accepting delivery.

If inaccurate information causes delays, failed delivery attempts, or returned shipments, BugguMine shall not be responsible for resulting delays or additional courier charges.

Mandatory Parcel Opening Video Requirement

For any claim involving:

Missing items
Empty parcel claims
Damaged products
Wrong products
Manufacturing defects
Return requests
Exchange requests
Refund requests

customers must record a clear and continuous 360-degree parcel opening video.

The video must:

Show the sealed package from all sides before opening.
Clearly display the shipping label.
Record the entire unboxing process from start to finish.
Be continuous, unedited, and uncut.
Clearly show the product received.

Claims submitted without a valid parcel opening video may be rejected.

Missing Parcel, Empty Parcel & Damage Claims

If a customer receives:

A damaged package
An empty package
A missing item
A wrong product
A defective product

the issue should be reported to BugguMine as soon as possible along with:

Order details
Photographs (if applicable)
Mandatory parcel opening video

Upon verification, BugguMine will provide an appropriate resolution, which may include replacement, exchange, return, refund, or any other suitable remedy.

The company's verification and investigation process shall apply before final approval.

Reverse Pickup Service

Where available, BugguMine may arrange reverse pickup services for approved returns, exchanges, or replacements.

Customers are responsible for:

Being available during pickup attempts.
Answering courier partner calls.
Handing over the product in secure packaging.

If reverse pickup fails due to customer unavailability, additional pickup attempts may be required.

Certain pincodes may not support reverse pickup services. In such cases, customers may be requested to use an alternate courier service.

Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, courier issues, or incorrect delivery information:

Re-attempts may be arranged where possible.
Orders may be returned to the origin after repeated unsuccessful delivery attempts.
Additional shipping charges may apply for re-shipment where applicable.

International Orders

International orders may be subject to:

Customs inspections
Import duties
Local taxes
Regulatory requirements
Customs clearance delays

Such charges, where applicable, may be the responsibility of the customer unless otherwise stated.

Delivery timelines for international shipments are estimates only.

Delivery Delays & Exceptions

Delivery delays may occur due to:

Weather conditions
Natural disasters
Floods
Earthquakes
Pandemic-related disruptions
Government regulations
Customs inspections
Transport disruptions
Labour strikes
Technical failures
Courier partner issues
Events beyond the reasonable control of BugguMine

In such circumstances, BugguMine shall not be held liable for delays caused by factors outside its direct control.

Force Majeure

BugguMine shall not be responsible for any delay, interruption, failure of performance, loss, or inability to fulfill obligations resulting from events beyond reasonable control, including but not limited to: